Refund and Returns Policy

At Dynamic Robots, we are committed to ensuring your satisfaction with our products. If, for any reason, you are not completely satisfied with your purchase, we’re here to help. Please read our Refund and Return Policy to understand your rights and the process for returning items.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, the item must meet the following conditions: The item must be unused and in the same condition that you received it. The item must be in its original packaging. You must provide proof of purchase (receipt or order number).

Non-Returnable Items

Certain types of items cannot be returned, including: Items that are customized or personalized Clearance or sale items Damaged or defective items due to user error or mishandling

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 7-10 business days. Please note that it may take additional time for your bank or card issuer to process the refund.

Exchanges

If you need to exchange a product for a different model or due to a defect, please contact us within 30 days of purchase. Exchanges are subject to product availability, and you will need to return the original item in the same condition as received.

Shipping Costs

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., incorrect or defective item sent).

Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately with details and photos of the issue. We will arrange a return or exchange at no additional cost to you.

How to Initiate a Return or Exchange

To initiate a return or exchange, please contact our customer service team at: Email: [contact email] Phone: [contact number] Provide your order number and reason for the return or exchange, and our team will guide you through the process.

Contact Us

If you have any questions about our Refund and Return Policy, feel free to contact us:

Email: [email protected]

Phone: 1300-XXX-XXX

Address: Level 19 & 20 Como Office Tower, 644 Chapel Street South Yarra, VIC 3141